Refund and Returns Policy
Once you have paid and the payment has cleared you will receive your login details to commence the challenge. As soon as your first trade is placed, no refund will be given, unless you pass the Hare challenge in which case read on.
If you do not place a trade within the first 7 days and decide the challenge is not for you, email our support team via the contact form and request a refund. If 7 days have passed since your purchase you will no longer be eligible for a refund.
Refunds After successful completion of the Hare Challenge
After you have successfully completed the second stage of the Hare Challenge, you qualify to proceed to the funded stage.
You are eligible for a full refund of your challenge payment and your profit split once you have passed the minimum eligible time, which is 10 trading days after placing the first trade on your funded account. If you violate any rules before this time the refund and profit share payment will be void.
Once you have generated 1% profit on your funded account and 10 trading days after you placed your first trade, the challenge fee will be refunded to you along with your profit split. You must trade for at least 10 days and use a consistent lot size on all trades with a lot size deviation of no more than a factor of 5. Example 1) If your smallest lot size is 1 and the largest is 5 okay. Example 2) If the smallest lot size is 0.10 and the largest is 5, not okay.
Acceptance of this Policy
It is your responsibility to familiarize yourself with this refund policy.
Please contact support via the contact form with any questions you may have regarding this policy.
Please note that by placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept it’s terms. If you do not agree with or fully accept the terms of this refund policy, please do not place an order with us.